Conflict Resolution 1:1 Meeting Template
Introduction
Workplace conflicts, when handled effectively, can lead to stronger relationships and improved processes. This template provides a focused framework for addressing conflicts in a constructive 30-minute conversation.
Before the Meeting
- Schedule 30 minutes in a private space
- Gather key facts about the conflict
- Consider all perspectives
- Review relevant policies
- Prepare to listen actively
- Consider potential solutions
Meeting Structure
Opening (3 minutes)
Create a safe environment:
“I appreciate you meeting to discuss these challenges. My goal is to have an open conversation that leads to a positive resolution. This is a safe space to share concerns, and we’re focusing on solutions, not blame.”
Understanding (10 minutes)
Gain their perspective:
Key questions:
- “Can you describe the situation?”
- “How is this affecting your work?”
- “When did this start?”
- “What do you think is causing this?”
Active listening:
- Paraphrase for clarity
- Note key points
- Acknowledge emotions
- Ask follow-up questions
Impact and Solutions (12 minutes)
Explore effects and find solutions:
Discussion areas:
- Impact on work and team
- Underlying needs
- Potential solutions
- Willingness to change
Key questions:
- “What’s at stake for you?”
- “What would resolution look like?”
- “What solutions have you considered?”
- “What are you willing to do differently?”
Action Planning (5 minutes)
Create clear next steps:
Quick Plan:
- Specific actions
- Timeline
- Support needed
- Follow-up schedule
After the Meeting
- Document key points
- Monitor progress
- Provide support
- Schedule check-ins
Weekly Check-In (30 minutes)
Progress Review (10 minutes)
- Recent improvements
- New challenges
- Actions taken
Adjustments (15 minutes)
- What’s working
- What needs change
- Additional support
Next Steps (5 minutes)
- Update actions
- Confirm timeline
- Schedule follow-up
Additional Resources
- Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
- Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Remember: Focus on the most pressing issues and immediate solutions. Schedule additional sessions for complex conflicts that need more time to resolve.